FAQ - About the System

The AiDEXTM CGMS is indicated for use in people (aged 14 and older) with diabetes.

The sensor and transmitter together is 36x22x8mm, The overall weight is less than 5.5g.

AiDEXTM CGMS tracks glucose levels throughout the day. When used, the tiny sensor is inserted just underneath a your skin through the applicator. An adhesive patch holds the sensor on your skin, then sensor can measure glucose readings in interstitial fluid throughout 14 days. Transmitter connects to a sensor, and collects signals and sends all data to a receiver (PDA/APP).

When your PDA/ smart device and transmitter are within the communication range, all the sensor data are stored in the PDA/ smart device. When the PDA/ smart device and transmitter are not within the communication range, all the sensor data are stored in the transmitter and will be sent to the PDA or mobile application after connection is restored. No sensor data will be lost.

Glucose sensors measure your interstitial glucose level while blood glucose meters measure your plasma blood glucose level. Most of the time glucose travels first to your blood and then to your interstitial fluid. Therefore, your BG meter readings and sensor glucose readings will rarely match exactly. This is quite normal. When your blood glucose level is rising, your meter reading is higher than the sensor reading. When your blood glucose level is dropping, your meter reading is lower than the sensor reading. Thus, when using your CGMS, you should concentrate on trends and patterns instead of individual values.

The system can be exposed to common electrostatic (ESD) and electromagnetic interference (EMI), including airport metal detectors. You can safely use your system at all times while on an aircraft. Some airport full-body scanners include x-ray or millimeter radio-wave, which you cannot expose your system to. The effect of these scanners has not been evaluated and the exposure may damage the system or cause inaccurate results.

Don’t wear or use any AiDEXTM CGMS components (sensor, transmitter, PDA, and/or PDA/ smart device) for magnetic resonance imaging (MRI), computed tomography (CT) scan, or high-frequency electrical heat (diathermy) treatments. AiDEXTM CGMS hasn’t been tested in those situations. The magnetic fields and heat could damage its components, which may cause it to display inaccurate AiDEXTM CGMS sensor glucose readings or may prevent alerts.

The option to enter calibrations was included to allow a user to manually calibrate the system. The system is designed to work properly without calibrations. Calibrating your AiDEXTM CGMS with your meter is never required. It can make the AiDEXTM CGMS more accurate or less accurate compared to the lab result, but it should bring the AiDEXTM CGMS readings closer to the meter values.

To determine what to do, watch your AiDEXTM CGMS readings over several hours. If the readings are always higher (or always lower) than your meter values, consider calibrating. Also consider calibrating if your AiDEX CGMS and meter numbers don’t match and your expectations or symptoms fit the meter value, not the AiDEX CGMS reading.

The AiDEXTMM CGMS is IPX7 when the transmitter is installed properly together with sensor. The PDA is not water resistant, and can be damaged if moisture gets inside it. Water can also severely limit communication range with the AiDEXTM CGMS, so you never want to prevent communication between the transmitter and PDA.

Yes, the AiDEXTM CGMS (transmitter is installed properly together with sensor) is water resistant and will continue working as long as it is not submerged more than 3 feet or kept underwater longer than 30 minutes at a time.

You can benefit from the significant advantages that the AiDEXTM CGMS offers compared to other glucose monitoring methods, like fingersticks with blood glucose meters. If your glucose alerts and readings from AiDEXTM CGMS do not match symptoms or expectations, use a blood glucose meter to make diabetes treatment decisions.

One explanation may be that something is pressing on your sensor which can affect your AiDEXTM CGMS readings. Once the pressure is relieved, your AiDEXTM CGMS readings should be closer to your blood glucose meter. Choose a sensor site location that won’t be bumped, pushed, or laid on while sleeping.

Please ensure that your AiDEXTM CGMS transmitter is paired correctly and that your previous sensor session has ended. To end the sensor session early in the AiDEXTM app, go to Stop Sensor in the Settings menu. To end the sensor session early in your AiDEXTM receiver, go to Stop Sensor in the Menu. Once stopped, you can’t restart the current sensor session.

FAQ - About the Sensor

Pull up the edge of the adhesive that keeps your sensor attached to your skin. Slowly peel away from your skin in one motion. Note: Any remaining adhesive residue on the skin can be removed with warm soapy water or isopropyl alcohol.

You should first ensure that your AiDEXTM CGMS sensor was correctly inserted:

  • Is the transmitter serial number correctly entered into the receiver or compatible PDA/ smart device?
  • Is the transmitter completely snapped into the transmitter holder on the sensor?
  • While in 1-hour warm-up, the CGMS may detect that your sensor is unable to retrieve glucose information once the session starts. At this time, the warm-up period will end and your receiver or compatible PDA/smart device will display the “Sensor Failed” screen. You will now need to replace the sensor.

Glucose sensors have a one-year expiration date from the time they are manufactured. The expiration date is printed on the glucose sensor box and on each individual glucose sensor package.

AiDEXTM CGMS sensors may be inserted on the abdomen where you have some padding. Sensor placement is important and you will want to change your insertion site with each sensor. Using the same site too often might not allow the skin to heal, causing scarring or skin irritation.

Choose a site:

  • At least 3 inches from any insulin pump infusion set or injection site
  • Away from waistbands, scarring, tattoos, irritation, and bones
  • Unlikely to be bumped, pushed, or laid on while sleeping.

Yes. You can change a AiDEXTM CGMS sensor earlier than 14 days. Just make sure to select “Stop Sensor” in your PDA/ smart device before removing the old sensor, this will help you avoid any unnecessary issues with your new sensor. When you are starting a new sensor, you should always see “New Sensor” show on your PDA/ smart device.

FAQ - About AiDEXTM Note APP

After you open the App and enter the login screen, tap “Register” to enter the Register screen, and register with your email address.

  • Make sure your smart device’s Bluetooth is available and turned on.
  • Make sure Silent and Do Not Disturb are off.
  • Make sure your smart device’s volume is loud enough for you to hear alerts and reminders.
  • Make sure the notifications for the AiDEXTM Note App are turned on in the setting’s menu of your smart device.
  • Make sure the AiDEXTM Note App is open and running in the background.
  • Restart the AiDEXTM Note App after your smart device is restarted.
  • Make sure audio and/or vibrate alert are turned on in the app settings.

Within 2 meters without obstruction. Your PDA/ smart device and transmitter communicate via Bluetooth Low Energy.

Enter the transmitter serial number printed on the transmitter outer box, and your AiDEXTM Note App searches for the transmitter and pairs with it automatically.

We continually make updates to our apps that include performance improvements, bug fixes, and new features. As a result, we recommend you have the latest version installed.

1) Make sure the Bluetooth on your phone is turned on;
2) Exit and restart the App;
3) Remove the transmitter from the sensor on the body and re-connect the transmitter. If the issue persists or if the App displays “sensor error”, it is possible that the system detects some anomaly and stops calculating glucose values. If this lasts for more than a few hours, you can remove and replace a new sensor.

A hand holding up a small device known as a tubeless insulin pump.


The pump itself only weighs 23 grams.

About the size of a matchbox,the entire worn
device is 59.5×40mm.

The Equil Patch device gives you the flexibility to wear it from your arms, legs, abdomen, or lower back. The discrete patch is light and compact and easily fits in your pocket. The pump itself only weighs 23 grams. About the size of a matchbox, the entire worn device is 59.5×40mm. The device aims to be as environmentally friendly as possible. So, you always keep the tubeless insulin pump base and only dispose of the reservoir patch.

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